- Job type
- Full-time
- Location
- Muscat, Oman
- Experience
- 2 years
- Salary
- Not stated
- Education
- Bachelor's degree in a medical field or paramedics
- Posted
- 9 Oct 2026
Overview
MedNet Oman, a Munich Re managed-care company, is hiring a customer service officer to handle calls and complaints from members, providers, brokers and insurers. The role also supports insurer clients and runs member outreach programmes.
Key responsibilities
- Answer calls from members, providers, brokers and insurers promptly
- Meet insurer clients to gather requirements and resolve issues
- Manage complaints through the ticketing system
- Collect client feedback through calls, email and surveys
- Organise member outreach such as free health check-ups and talks
Requirements
- Bachelor's degree in a medical field or paramedics
- 2 years in customer service or a call centre in a hospital or medical insurance setting
- Good spoken and written English and Arabic
- Strong problem-solving and communication skills
Originally published on LinkedIn. Details summarised by HireTalent; always confirm on the original advert.
