- Job type
- Full-time
- Location
- Muscat, Oman
- Experience
- 2-3 years
- Salary
- Not stated
- Education
- Bachelor's degree or diploma in Computer Science, IT or Information Systems
- Posted
- 9 Oct 2026
Overview
MedNet, a Munich Re health third-party administrator, is hiring a first-line application support officer for its IT team in Muscat. The role logs, triages and resolves incidents and service requests within agreed SLAs.
Key responsibilities
- Own L1 support: receive, prioritise and resolve incidents and requests
- Troubleshoot using logs, dashboards and runbooks
- Monitor application health, interfaces, batches and certificates
- Escalate major incidents with clear evidence and keep users informed
- Validate releases through smoke testing and post-deployment checks
- Maintain runbooks, FAQs and support documentation
Requirements
- Bachelor's degree or diploma in computer science, IT or information systems
- 2-3 years in application support, service desk or production support
- Familiarity with ticketing tools and SLA-based support
- Good troubleshooting and communication skills
Originally published on LinkedIn. Details summarised by HireTalent; always confirm on the original advert.
