- Job type
- Full-time
- Location
- Muscat, Oman
- Experience
- Not stated
- Salary
- Not stated
- Education
- Not stated
- Posted
- 18 Oct 2026
Overview
Ericsson is hiring a managed service delivery manager in Muscat to own the operational and financial results of assigned telecom managed-services accounts. The role leads cross-functional teams to meet SLAs and improve efficiency.
Key responsibilities
- Own end-to-end service delivery against contractual SLAs
- Report operational performance to customers and management
- Control contract costs and take corrective action
- Coordinate distributed delivery teams and service providers
- Manage risks, escalations and service transitions
- Drive continuous improvement and automation
Requirements
- Proven experience in managed services, field operations or service delivery
- Experience managing SLAs, service providers and contract financials
- Knowledge of EHS compliance
- Strong stakeholder management skills
- Automation experience is an advantage
Originally published on LinkedIn. Details summarised by HireTalent; always confirm on the original advert.
